Re: My gallery Isn't working

I have this exact problem. Gallery isn't loading properly and it's very laggy. Problems in EA servers maybe?
I have tried everything. :/

Have you tried temporarily disabling your security software ? Still not working ? Don't do anything else then going to the gallery when it's disabled.

Tried to delete your cache files as well ?

I have tried to turn Avast off. And I have made exeptions for Sims 4 and Origin. I have also tried to delete my cache files as well and nothing works

HI @Frida_justagirl

Just to make sure it's not save game or mods related, please try the steps below: 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.