Re: My Game keeps repairing itself

@AshaEth  Do you use a third-party antivirus, or perhaps some sort of cleaner app that removes temporary files?  Do you have the game installed on an external drive?

@nanaendo  When you're ready to play, do you plug in the external drive before opening Origin, while there are no Origin-related tasks running in the background?  (Please check the Task Manager's background processes list to make sure.)  Does the external always receive the same drive letter?  Windows assigns letters in the order in which the devices are connected, and if Origin expects the game to be on D but it's now on E, for example, that will cause problems.

Another potential issue is an antivirus deleting one or more Sims 4 files.  If you use a third-party program, please let me know which one.

You can also try moving the game (right-click on the game tile and select Move) to another folder on your external.

@eemiliak  Try completely disabling the cleaner app.  If you don't want to uninstall it, at least disable it from starting: hit Windows key-R, enter "msconfig" without quotes, click the Services tab, and uncheck the box next to any service that belongs to the cleaner app.  Then restart your computer and repair the game again.

Hopefully it sticks this time, but let me know if not.  In that case, please also list any antivirus you use.

I removed my cleaner programs today with no luck. Are there any built-it ones I need to un-check?

@eemiliak  No, there shouldn't be anything built into Windows that would cause this particular problem.  Try moving the game to a different location on your computer.  Don't just drag and drop; let Origin do the work.  First, clear Origin's cache, even if you've done so already:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Next, create a new folder that's not in Program Files (x86) or Documents.  For example, you can create a folder called Games that's directly on the C drive.  Open your Origin game library, and when the repair is done, right-click on the Sims 4 icon and select Move Game.  Choose the new folder and let Origin do the moving.  Then restart your computer and see whether Origin tries to repair again.

If this doesn't help, I really do need to know about any antivirus you use.

@eemiliak  Have you tried using the EA App?  Origin is having issues with Sims 3, although several affected players have said Sims 4 downloads fine.  The App may uninstall Origin automatically, but you can reinstall it yourself.  You can find a download link for the EA App here:

https://answers.ea.com/t5/General-Discussion/FAQ-EA-Desktop-Beta/td-p/9090992

Last I checked, the App didn't have Origin's Move Game function, but it may have been added recently.

@eemiliak  Yes, you'd keep all your user data, and the EA App should recognize your installed games as well.  The user data is in Documents > Electronic Arts > The Sims 4 (or ... The Sims 3) no matter which app you use.  It's a good idea to back this folder up from time to time regardless, but there's no extra risk in introducing the EA App.

@eemiliak  No, that's not supposed to happen.  But I suppose it could if the underlying reason Origin keeps repairing is that an essential file for Sims 4 (for example, TS4_x64.exe) keeps getting corrupted or deleted.  Without that file being present, the EA App might not see the game as installed at all.

The good news is that if you install to the same location as before, the EA App might see the existing program files and only download what's missing.  But if that doesn't help, I'd still suggest reinstalling the game to a new folder as the next step.

And look, I've asked you about an antivirus twice now and you haven't answered me.  I'm trying to help here, but I can't do that as effectively if you won't give me all the relevant information.  This is exactly the kind of problem that a few different antivirus programs have been causing for two years now.  And if that's the underlying cause here too, you likely won't be able to solve the issue, at least not permanently, without addressing it.  So you'll just be wasting your time and mine.