Re: My sims 4 is so delayed and laggy
Hi! Sorry to hang onto someone else's post but I'm desperate. I have the same problem as OP but I must add my waiting screens go from 3 mins to 30 mins, audio is horrible, there's no difference bet...
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@paolaelectra I don't think your all-in-one has a video card slot. Your video drivers are out of date. HP has an Intel video driver dated Oct 4,2018. I'm guessing your computer was Windows 8.1 and upgraded to Windows 10. Hp has a video driver for the AMD video chip but doesn't say if the driver is for Windows 8.1 or Windows 10. AMD has a video driver dated 1/29/2020 for Windows 10 you could try. The AMD Radeon R7 A360 video chip is entry level. You may get better performance lowering the resolution after you try the new drivers.
Hi @roberta591 !
I guess you're right about the Windows upgrade, honestly I don't remember, but could be, who knows?
So the AMD video driver dated 1/29/2020 for Windows 10, how do I try it? I'm no expert, I only open 'manage devices' or something and upgrade both the Intel and Radeon thingies from there.
And you mean lowering the resolution in the game or in the computer. I'm currently running TS4 on medium level (it did it itself when I renamed the folder). I only activated laptop mode, or whatever the name. For the record, before renaming the folder, I tried the game at its lowest. It didn't reduce the lagging and delaying a bit.
Another thing, when I turn off the computer, go to sleep, turn it on, start the game, it runs perfectly and smoothly, no lag, no nothing and just today, as an example, I started playing at 13:11, at 13:48 lagging started :\
@paolaelectra When the computer was upgraded from Windows 8.1 to Windows 10 you probably got default generic drivers for Windows 10 so the computer would work. Your graphics chip a Radeon which is an ATI product but now owned by AMD. As your video chip is entry level you could try a resolution of 1024x768. The higher the resolution the harder the video chip has to work. Your Intel chip is running at 1920x1080 so I'm guessing when the AMD chip is turned on when playing 3D graphical games that will run a 1920x1080. that is 1080p HD. Reducing the resolution allows the graphic chip to run faster. First update your graphics driver. This is a standard procedure for 3D games. Go to AMD support or just google drivers for AMD Radeon R7 A360. Download the WHQL file and run it.
- press the + by Windows 10 64 bit edition
- press download on the WHQL version
- once downloaded double click the downloaded file
- follow the prompts
- when the driver has installed reboot the computer
after reboot make the graphics to make sure the sims 4 is configured to use the AMD chip when the game starts. You may have to refer to the internet how the HP switches graphics for games. I'm not sure how Radeon chips do this as I usually use Nvidia graphics chips.
Here is a link to check AMD switchable graphics - AMD switchable graphics
Thanks @roberta591 !
I sadly downloaded the wrong AMD controller 'cause just now I got a message saying I didn't have AMD controllers installed, so I uninstalled it. I tried looking for it manually, and all I get is AMD Radeon R7 360, will that do? I tried looking for the exact name, it only took me to a page claiming they have the controllers "right from AMD or from reliable sources" so I'm not risking that.
I tried setting my computer to 1024 x 768, made me feel I was back in 2009, and guess what? game was still laggy.
Thanks for all the time you took and the research you made to help me, it is highly appreciated
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