Re: My sims 4 is so delayed and laggy
Hi! Sorry to hang onto someone else's post but I'm desperate. I have the same problem as OP but I must add my waiting screens go from 3 mins to 30 mins, audio is horrible, there's no difference bet...
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@paolaelectra When the computer was upgraded from Windows 8.1 to Windows 10 you probably got default generic drivers for Windows 10 so the computer would work. Your graphics chip a Radeon which is an ATI product but now owned by AMD. As your video chip is entry level you could try a resolution of 1024x768. The higher the resolution the harder the video chip has to work. Your Intel chip is running at 1920x1080 so I'm guessing when the AMD chip is turned on when playing 3D graphical games that will run a 1920x1080. that is 1080p HD. Reducing the resolution allows the graphic chip to run faster. First update your graphics driver. This is a standard procedure for 3D games. Go to AMD support or just google drivers for AMD Radeon R7 A360. Download the WHQL file and run it.
- press the + by Windows 10 64 bit edition
- press download on the WHQL version
- once downloaded double click the downloaded file
- follow the prompts
- when the driver has installed reboot the computer
after reboot make the graphics to make sure the sims 4 is configured to use the AMD chip when the game starts. You may have to refer to the internet how the HP switches graphics for games. I'm not sure how Radeon chips do this as I usually use Nvidia graphics chips.
Here is a link to check AMD switchable graphics - AMD switchable graphics
Thanks @roberta591 !
I sadly downloaded the wrong AMD controller 'cause just now I got a message saying I didn't have AMD controllers installed, so I uninstalled it. I tried looking for it manually, and all I get is AMD Radeon R7 360, will that do? I tried looking for the exact name, it only took me to a page claiming they have the controllers "right from AMD or from reliable sources" so I'm not risking that.
I tried setting my computer to 1024 x 768, made me feel I was back in 2009, and guess what? game was still laggy.
Thanks for all the time you took and the research you made to help me, it is highly appreciated
@paolaelectra Go to the AMD support site and try the AMD Radeon R7 360 Adrenalin 2020 Edition 20.2.2 WHQL. This should cover all 360 series devices. The installer should tell you if your device is not covered. The worst you that can happen is you will have to roll back the device driver in device manager or download the the driver from HP. Radeon is a trademark from ATI. AMD now owns ATI. In 2006 ATI Technologies Inc was aquired by Advanced Micro Devices (AMD). Here is a direct link to the drivers I found AMD Radeon R7 360 series Try the WHQL (Windows Hardware Quality Labs) as this has been tested by Microsoft to be compatible with Windows 10.
Thank you @roberta591 , will do. I downloaded the first one on the list, well, it downloaded itself... I'll do it and let you know!
Thx a bunch! 🙌
Dear @roberta591
Ok. All is done, now, what do I do? I downloaded and installed it and this is what I get (attached). How do I turn it on? Is it automatic? like, is it already working or do I have to do something?
When I installed it yesternight I turned off the computer and this morning I opened the game, took FOREVER to load (because I left it in the middle of a party, I've always suspected that the amount of Sims in a household is directly proportional to the lagging, but someone sometime told me the amount of Sims is irrelevant) :\ , had audio issues from the very beginning of the loading screen, and lagging was as usual: annoying.
That's why I ask, do I need to do something to the controller? Activate it somehow? As you can see in the attachment, I get no chance or way to "switch graphics", as you told me to, as it appears in this page: https://www.amd.com/en/support/kb/faq/dh-017
Thanks again, where do you live? I'd send some flowers :'(
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