You've probably already checked this, but in the game options there is a spot to enable online access. That might be where it's talking about.
I hope you get it solved , if this doesn't help 🙂
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3 Replies
There’s no option for that
- @AnnaMarie027 If you have no option then you are either using a child account or the legacy edition.
Both have no access to online features. 
EA_LannaCommunity Manager
Hi folks, I'll need to close this here as it's an old thread that's been necro'd. Please feel free to join in more current threads on this or if there are none, create a new one. Thank you, Lanna.
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