Forum Discussion

Seasoned Rookie

Re: Packs disappeared after the 1.9.129.1030 update

@puzzlezaddictCleared my Origin cache, will restart computer later.

EDIT: I've done all the steps, and most of my packs still aren't available. The few working packs are a mix of ones I own on Steam and Origin.

I'm honestly considering getting a refund, but I've owned this game for too long to be able to.

puzzlezaddict
Hero+
4 years ago
@NitroIndigo I'd definitely contact EA support at this point. Even if you can't get a refund, you'll at least be able to ask if there's anything wrong with your purchases.

https://help.ea.com/en/contact-us/

You may have better luck with Twitter or Facebook, especially Twitter during U.S. business hours.
NitroIndigo
Seasoned Rookie
4 years ago
@puzzlezaddict I emailed them a few days ago and didn't get a response, but I also can't find it in my outbox, so I might've not sent it by accident or something.
NitroIndigo
Seasoned Rookie
4 years ago
@puzzlezaddict I contacted them through the web chat, and they basically said it was a known issue and they're working on fixing it.

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