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EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Resolved - Free Desert Luxe Kit Unable to be Claimed

Hey all, 

As of now the claim period for the free Desert Luxe kit has ended, the kit is now available for purchase at its regular price in all regions. 

If you were having issues claiming this kit during the time period it was free to purchase, please reach out to an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance. 

Thanks!

1 Reply

  • Boldenbeau's avatar
    Boldenbeau
    Seasoned Novice
    3 years ago

    Hi there,

    I redeemed this pack in my game a month ago in Origin, and booted up my game today and updated it and now the pack is not showing up, only in the store to purchase. I contacted support and they said this is a known issue and referred me to twitter for updates? I was not provided a direct link. So I do not know if other players are experiencing the same issue?

    I have cleared my Orgin cache and deleted the Origin folder in roaming and it still hasn't resolved the issue.

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