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EA_Barry
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11 years ago

Re: Sims 4 - Game starts - hear audio - black screen with in-game cursor

@Madacian

Can you try manually running the following installer: C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist\vcredist_x86.exe

1 Reply

  • Thanks for the reply Barry. I ran the installer once and choose "repair" then restarted the computer. Didn't improve anything. So I ran it again and uninstalled, then re-installed. This time the game would open in windowed mode and I could see the loading screen, but once it got to the main screen /w the "Play" and "Create-a-sim" button I would get a black screen again. Hit CTRL/ALT/DEL and open task manager, and I could see the screen again. Clicked either "Play" or "Create-a-sim" and I would get the black screen again. I could still hear the audio and task manager never shows it as "not responding." Occasionally if I click around enough, alt-tab a couple times, I would see the create-a-sim screen but it would be very laggy and crash my video card drivers. After the drivers recovered I'd be back to a black screen. It's a 4gb 970, so it shouldn't be a video memory issue. Having the same issue with both the current 353.06 and the previous 352.86 drivers.

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