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Re: Sims 4 - Packs missing from EA app

@ditsy_kitten It sounds like you're signing into a different account than the one where you purchased your content. You can check this account's purchase history on ea.com to be sure: sign in and open Account Settings > Order History.

The fix here is to login to the correct account. If you're not sure which one that is, enter any email address you have access to into the login window and click "Forgot your password?" An address attached to an EA account should receive a password-recovery email. Check the spam folder as well as the inbox.

If you need further help, please contact EA customer support. Try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-4&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner is set to U.S. or U.K. You should see a live chat option, which is going to be more effective than exchanging emails.

1 Reply

ditsy_kitten
2 years ago
@puzzlezaddict oh my god you're right! i can't believe I even found all my order confirmations in the other email account and sent them over to the one I was trying to log with in case I would have to prove I bought the packs and it didn't even occur to me that i had two ea accounts! i thought i had changed my email but i must have just made a new account for some reason?? oh well all sorted now! my packs are downloading again.
you're a lifesaver, thank you!!