Re: Sims 4 - Scramble/rainbow glitch

@Espisayer first guess is you have a video problem in that the frame is being displayed before the frame buffer is complete. Please post your computer's dxdiag.

Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit.

You can take out the name of your computer if you like, and if you attach it to your post, you can delete the attachment after your problem is fixed. v🙂

@Espisayer The dxdiag is only a listing of your hardware and software drivers and other computer characteristics. No data is listed that would put your computer at risk. Either break it up into several posts or use a public file sharing service and attach it to a post. It is best to post the whole thing as there could be one small item that causes the problem that nobody would normally look at. Some time ago I was working on a customer provided fiber optic switch in a data center and it was getting late and nothing was working. I was mumbling a few choice words when someone worked behind me and said it would probably work better if I plugged it in. I over looked something so simple that was so obvious and I felt so small (true story). I'm going to bed early tonight as last night there was some interesting weather around here and I got very little sleep.

@roberta591 Okay, I ran the report and attached the text document... I hope. Let me know if there's an issue opening it. (Still a little scared to attach that.)

Update: Just to be clear, the "scrambling" is kind of like big pixels all over the screen, and it only happens momentarily while and after I'm saving. It usually goes right away, but sometimes it can leave the text in menus unreadable. This is also for a short amount of time, but it's still obnoxious.

As for the "rainbow" glitch, I called it that because while I was building a house, I painted the ground and after I saved it the path turned into rainbow colors. It stayed like that until I exited the game and came back to it. It also did that to one piece of furniture. And then when I was playing yesterday, it did something similar where it turned a painted path black. So... something's messing with textures or something.

I don't know a lot past the basics of computers. Though my computer on its own (while not playing Sims) is completely fine.

@roberta591 Okay... So does that mean I'm just going to have glitches like that? Because I guess I can live with that if there's nothing I can do about it. Is it going to corrupt my save files or mess the Sims 4 up? (I do leave most of the in-game settings like lighting effects and furniture on medium or low...)

@Espisayer I'm guessing it will just mess up the graphics but there is no telling. Try updating the video graphics drivers. Yours are dated 9/8/2013 and there may be newer drivers and that may cure the problem or even lessen the problem. If the manufacturer doesn't have newer ones check to see if Intel has newer ones.