Re: Sims 4 - 'There is a problem with your games setup. Please reinstall your game'

Did this work because I'm having this issue as of today

@th6_plyr  This has worked for a couple other players who posted back with updates, so it's worth trying.

If it doesn't help you, please let me know, and please also clarify whether you're getting this exact error ("there is a problem with your game's setup, please reinstall") or something else.

Are there any other fixes to this, I've done every last thing I could find online for this, and still nothing. I'm usually pretty tech-savvy so this has been making me really angry. I'm getting the exact error you said and my game runs through Steam. I've reinstalled EA with Revo alongside Sims 4. I've uninstalled all mods/cc, I've used CClean, I've disabled my antivirus. I don't think its a Steam problem as no other Steam game is doing this... only Sims 4. I've repaired my files 90x, uninstalled n reinstalled 8 times, scanned it and everything. I'm not sure what else to do :T . Every solution I've found online hasn't worked either. 

so, i did manage to fix it myself, and it WAS a steam problem! my stubbornness was the cause. haha. switching to an origin owned account instead of steam owned fixed it almost immediately 

@Reinwalz  Are you getting exactly this error, or something different?  Have you confirmed that your EA and Steam accounts are (still) linked correctly to each other?  The fastest way is to try to sign into an EA site, for example ea.com, with your Steam credentials.  If you land in the wrong EA account, or you get an error, that points to a problem with your EA account or the link between the two.

The other player's approach was to add Sims 4 to their EA account and play only using EA rather than Steam.  This is fine if you only own the base game, but any DLC you've bought in Steam won't be available when you install through the EA App.

are there any other fixes for this? i’ve redownloaded twice and tried the revo uninstaller and i am still getting the same error.

@catchingtoast  Try playing in a new admin Windows account.  Make it local, as in, don't connect it to your Microsoft account.

Hi there! I've been trying to fix my sims 4 for weeks, (it has the, "There is a problem with your game set up.. etc.) and to no avail. I just did the administrator scan thing that you said to do in your answer, and to post the message we get after the scan. I'm not tech savvy at all, but if there is something I should do according to the message I got, could you please let me know? Thanks!

Here is the message: Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Users\aster> \
\ : The term '\' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the
spelling of the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:1
+ \
+ ~
+ CategoryInfo : ObjectNotFound: (\:String) [], CommandNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException

I also linked a screenshot too.

@noodlydead  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether you've installed Sims 4 through the EA App or Steam.

what did you do? how did you fix the problem between steam and EA because im having the same problem :/

@janaisea  Please post a dxdiag, as requested.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@puzzlezaddict I have this problem too. I have run de dxdiag, Im trying to run it with ea app, I uninstall and re install and nothing, i repair it and nothing, please help

@minee_rivas  AMD offers a newer Windows 7 driver for your graphics card, so please install it:

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-5000-series/amd-radeon-rx-5500-xt.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart the computer after installing and before trying to play.

However, this may not help, as in, you might not be able to run Sims 4 in DirectX 11 mode in Windows 7.  Your computer does support Windows 10 (but not 11) if you're willing to upgrade.  Otherwise, you'll need to force the game to use DirectX 9 mode instead.  Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx9 in the command line box.

If I want to force the game to use DirectX 9 mode on Steam，how can I do it?

@dannywhoke  Please see this guide:

https://answers.ea.com/t5/PC/DirectX-11-DX11-for-The-Sims-4-A-Step-by-Step-Guide/m-p/13711976

Solved!

I did everything from the beginning, but this last part about the DiretcX9 was the last thing needed, i guess, for it to work... i knew i was missing something!

By the way, thank you very much, you deserve a prize from EA, caused you saved a lot of people's game here!!

Amazing!

Cheers! o/

Hello. I have tried every method here several times and can't seem to get it. Reinstalling obviously did nothing, in fact i tried reinstalling windows itself several times. I've been sick for a few days and all i wanted to do is enjoy some videogames but this problem bothers me so much i can't even enjoy other games. Here's a DxDiag, hopefully you can help.