Forum Discussion

Re: Sims 4 button greyed out

Not sure how to get this to work, can't find anything.... I just want to play my game... Origin needs to fix this 

1 Reply

  • Wintermist's avatar
    Wintermist
    Rising Ace
    7 years ago

    I got this after exiting my game just earlier, now I can't start it up again. I cleared the cache in the locations written earlier, both under ProgramData and Appdata. I even repaired the game, can't get the launch button ungreyed out :o

    EDIT: I can still start the game from the actual .exe file, but the option is greyed out inside the Origin Launcher...

    I wonder if this is related to me doing the Windows 10 Updates today, it updated something with .NET Framework today, and after that I remember I couldn't launch the game from Origin, later I also did the whole 1903 update too, but I did the .NET Framework update first by itself.

    EDIT 2: What also happened today was my Origin Access Basic expired, though the launcher still shows the small tab as if I still got it, in the bottom left of the Origin Launcher.

    EDIT 3: I figured it out and fixed it.

    The problem was basically that through the Origin Access it had upgraded the game to Deluxe Edition, while I originally bought the normal edition and just bought all DLC later by myself. Now that Access had run out it was thinking I had Deluxe when I shouldn't and thus wouldn't let me launch it.

    So I exited Origin, renamed The Sims 4 folder, then Started Origin, went to The Sims 4 Deluxe, rightcliked and removed from Library to make it revert to my normal edition. Then exited Origin again and renamed The Sims 4 back to the original name, started Origin and let it check all files and after that I can now start it normally through the launcher again.