Hi, Are you able to help me please?
My sims 4 game is crashing and is unplayable at this point! it happens within the first few minutes of game play. I don't understand computers or mods etc, so I'm unsure about all that stuff. I understand laptops may not run sims 4 well, however it has been working perfectly fine up until this morning. I completely deleted sims 4 from my computer and reinstalled it and it's still happening. I don't know what to do.
@libbyminaj Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Time of this report: 4/24/2020, 19:37:18
Machine name: DESKTOP-2H7OKBS
Machine Id: {2382CB6E-2CF3-4DAD-AAF0-00327149B58D}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5570
BIOS: 1.2.3 (type: UEFI)
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 4592MB used, 10665MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
Not sure if I have done this right?
