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junrongjr27's avatar
junrongjr27
5 years ago

Re: sims 4 crashed while loading in household

My sims 4 just crash when i try to load in to just 1 household. the other saved household works fine. i created the household myself so i dont know where is the problem. @crinrict can you help me o...
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crinrict's avatar
crinrict
Hero+
5 years ago
@junrongjr27 Maybe it's corrupted.

Would you mind sending me your save ? Instructions in my signature
junrongjr27's avatar
junrongjr27
5 years ago
@crinrict hi sir i just sent it to you and in my save file i have a scratch file as well, somehow it appear not sure since when. do you need that?
  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @junrongjr27 No, scratch folder is a temp folder that should get deleted when you close the game. Since yours crashes, the folders stays.

    I'll take a look
    • junrongjr27's avatar
      junrongjr27
      5 years ago
      @crinrict somehow the save household stopped appreaing in my game. its in the save folder under documents. but my in game cant read it for some reason.
      • crinrict's avatar
        crinrict
        Hero+
        5 years ago

        @junrongjr27 So I looked at your save and it doesn't crash for me.

        I see we haven't tried a factory reset yet so try that.

        Factory Reset

        Hi

        Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

        You won't loose anything. Just make sure to not delete any files  and make a backup.

        After renaming, repair your game by right clicking on the game in Origin.

        Just put back your save game and try again. If it works, you can start putting stuff back.

        • Options.ini (or just re-set all your settings manually)
        • Tray Folder
        • Screenshots/Videos/Custom music
        • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
        • Custom content like clothing, hair, skins, make up ....
        • ConfigOverride, if you have your own configuration files.
        • Mods (one by one, making sure they all still work)

        The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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