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GlennHaugen's avatar
GlennHaugen
6 years ago
Solved

Re: Sims 4 Crashes Instantly On Startup

I've got the exact same problem. 1. Starting the game. 2. Screen turns white. 3. Crash to desktop. Tried basically everything, latest drivers, repair, uninstall, +++ even uninstalled all of Micro...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@GlennHaugen  I've split your posts into their own thread, since it's usually easier to troubleshoot issues like this with one person at a time.

When you uninstalled and reinstalled, did you put your old Sims 4 game folder back?  If you did, or you're not sure, please remove the TS4 folder from Documents\Electronic Arts and try again.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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