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puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

Re: Sims 4 crashing in build mode since latest update + Reaper's Rewards are bugged

@Ajade_x  For the crashing, please try forcing the game to run in DirectX 11 mode.  Open your EA App game library, click Sims 4 > Manage > View properties, and enter -dx11 in the command line box.

For the missing items, I double-checked my game, and the boneys are under Decorations > Misc, and they do show up in a search.  I'm not sure why you can't find them, but as a test, please move accountDataDB.package to the desktop.  It's in Documents > Electronic Arts > The Sims 4.  Don't delete it though—if it's broken, as in, removing it and letting the game generate a new one fixes the issue, I'd love a copy to poke at myself.  If you're willing, please upload it to a third-party filesharing site (e.g. Google Drive) and link it here.

If you still can't see the item, please repair the game and test again, still with no mods or custom content present.

@techturndudebro  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

3 Replies

  • Ajade_x's avatar
    Ajade_x
    10 months ago

    Hi! So for the crashing, running the game in dx11 worked!🙂

    I only played for about 30 mins but no crashing. Just to double check, I went back and removed the command and sure enough, game crashed in build mode almost instantly. Thanks a lot! Any idea why that might happen?

    And for the missing items, both generating a new accountDataDB.package and reparing the game did not help. Also something I've just noticed is that weirdly enough I cannot see the boneys, but I can find the grimaphone.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @Ajade_x  The crashing in DirectX 9 mode is common with Intel Iris Xe graphics chips, as your laptop has.  Why exactly this happens, on a hardware/driver level, is beyond my understanding, but the errors are very clear, and everyone who's tried DirectX 11 mode has said it fixed the issue.  Since DX11 mode is going to be the standard in the near future, this is a problem that will resolve itself.

    For the missing items, can you buy any others, for example the Green Lady's Lost Tome?  (That should show up during week 2.)  What expansion/game/stuff packs do you own?  If you compare the tasks you've been offered with the ones in various online guides, were you missing any?  I ask because some tasks are tied to certain packs, and perhaps the game is skipping items—for example the skill books and potions—that you could get another way, the idea being that you can still earn all unique rewards with only the base game.

  • agikaszabo's avatar
    agikaszabo
    Seasoned Newcomer
    8 months ago

    you saved my kitchens. Now i can build top shelfs, before it just crashed the game if i wanted to place them. Thank youuuu . So so so much ! ❤️

  • 1949feaac53d7082's avatar
    1949feaac53d7082
    Newcomer
    3 months ago

    Hey I'm also having this issue with the game crashing in build mode. But it's not giving me the option of view properties.

     

     

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