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4GWM's avatar
4GWM
4 years ago

Re: sims 4 crashing no error message

Hello, I am having the same problem I just recently installed Sims 4 on my new gaming computer (tower) and copied the cashe, saves, mod and tray over from my laptop. I also just recently got a DLC that installed at the same time (cottage living). On my laptop the game was using origin but now it downloaded EA and switched my account over. The first time it crashed I played for about an hour to an hour and a half but now when I bring it up it crashes in a few minutes. The last 2 times it was loading my world. I do have mods and never had an issue with them, I have had the same ones since I downloaded sims 4 about a month ago and haven't put any new ones. I don't have any cc yet. I tried removing the Cashe folder to see if it would work then but it still crashed. I have included the dxdiag as well as a problem details screenshot of the details of one of the 7 crashes and the crash chart. (The other X 's on the chart I have no Idea what they are but they aren't sims 4).

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @4GWM  Please update the driver for your graphics card.  Although the current driver isn't that old, breakpoint errors, which is what you're getting with Sims 4, can be caused by an outdated, incompatible, or corrupt driver, among other things.  You can get the newest driver here:

    https://www.nvidia.com/Download/driverResults.aspx/197300/en-us/

    Run the installer as an admin: right-click on the download and select "Run as administrator."  Choose the Custom (as opposed to Express) install, and check the box to performn a clean install.  Restart your computer when you're done.

    If this doesn't help, please test a new save in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just start a new save and see how it runs.  I'd test for at least half an hour given the previous rate of crashing.  You don't really need to play the game actively; if you prefer, you can just let it run, unpaused, while you do other things.  But please do travel once or twice to make sure that's working properly.

    If you can play the new save with no issues, please copy over one of your saves from the old Sims 4 folder, but nothing else yet.  Since you're copying rather than moving the save, you don't need to worry about the effects of the missing mods—the original save will be intact in the folder you moved along with all your other content.  Here again, let it run for a while, whether you're actively playing or not.  Let me know how it goes.

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