Re: Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7

zeebieeee  Please describe the context of the crashing: does it happen when the game is first loading, when you're loading into your save, in the run of play, etc.?  Do the crashes happen with no mods or custom content present?  Please test and find out; you don't need to save your progress.

Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

After downloading the cottage living pack, my game no longer works. I cant even go pass the loading screen because it freezes. PLEASE HELP

it happens when the game is first loading. It doesn't load fully. This started happening after I bought cottage living. It happens with and without mods present

Hi zeebieeee​ 

are you using mods/cc in your game ?

Do you mean you don't get to the main menu at all or in your save ?

zeebieeee​  Then I'd like to see a dxdiag, as requested.

here it is

i do but i moved them out of my files to see if itll work without them but it still doesnt. i cant get to the main menu at all

zeebieeee​  Please change the two settings listed in this post from bibliomak:

Sims 4 Crashing/Freezing/Lag, Surface Pro 7 | EA Forums - 11836525

THANK YOU!! it's working again!