Re: Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7

Hi there, I have been having the exact same problem as this since the update at the beginning of December. I have tried repairing the game, moving mods out of folder, moving the whole Sims folder out of the EA folder, uninstalling and reinstalling. The only thing that worked for about a week, was uninstalling and reinstalling, but that seems to have failed now as well. Feeling really frustrated with the amount of money I have spent on this game over the past 10 years or so. 

mjfr4f32p03a​  If you haven't already, please please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

opulent_pebble​  Please try another clean folder now, and if it doesn't work, provide a dxdiag.

Here is the dxdiag after trying to do a clean folder and having it fail again

mjfr4f32p03a​  Please try changing the two settings listed in this post from bibliomak:

Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525

That worked! Thank you!

Hi there, 

Thanks for the advice! I went ahead and followed the instructions from the post from bibliomak and it worked!! Thank you for your help :)