Forum Discussion

bowl-of-plumbob's avatar
bowl-of-plumbob
2 years ago

Re: Sims 4 DLC key not working

Hello 🙂 First of all thank you for your help. The problem I am having (and I assume some other people on this forum) is that I already provided all information I could (proof of payment, product keys, ea account name and e-mail) with screenshots. The first time, I got a response via e-mail saying to check the guide on 3rd party sellers or to e-mail them with information (regarding proof of payment, name account, etc). I did try to e-mail them but couldn't because it said that ea "doesn't monitor this e-mail anymore". So I went to my EA Help homepage and my case was set as both "open - waiting on player" and "closed". I opened a new ticket titled "regarding issue (and then the number of the first ticket) in which I provided some more information (like the name of my account) as they had asked on the e-mail. Now it says I have two open tickets, first ticket is still set to both open and closed at the same time and I have no option to chat with someone. Can somebody guide on what to do next?

4 Replies

Replies have been turned off for this discussion
  • bowl-of-plumbob's avatar
    bowl-of-plumbob
    2 years ago

    Guys, the problem seemed to be on the EA APP itself.

    Today, out of the blue, the expansions appeared on my library. The problem solved itself.

    Hope you all have similar experiences!

    Thank you for all the help.

  • sup_its_ems's avatar
    sup_its_ems
    2 years ago

    Hey, guys. So, I had the same problem a week ago when I bought Horse Ranch through CDKeys. 

    It's definitely an EA App thing, not the key itself. I got it to work. Repairing the game and logging in and out of the app didn't do anything. What I did was I uninstalled the Sims 4 first and then deleted the EA App. I redownloaded it and then the Sims, and the expansion pack did show up in my "manage add ons" page then and was able to download it.

    I hope this helps someone else x

  • wertyjoao's avatar
    wertyjoao
    2 years ago

    hi there, i tried what you said, and unfortunely didnt work☹️

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,399 PostsLatest Activity: 19 minutes ago