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puzzlezaddict's avatar
puzzlezaddict
Hero+
11 months ago

Re: Sims 4 DLC not working

@blue_lily_208_27  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then repair the game through Steam: open your game library, right-click the Sims 4 tile, and select Properties > Local files > Verify integrity of the game files.

Within Steam, find your new DLC and see whether it shows as installed there.  If not, can you download it?

If the packs are installed, please run a search for EP14 , which is the folder for Horse Ranch.  Open a File Explorer window, click This PC in the left panel, and enter EP14 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

Repeat the process for EP11 , which is Cottage Living.

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  • blue_lily_208_2's avatar
    blue_lily_208_2
    11 months ago

    I cleared the cache and viewed the integrity - it was good 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @blue_lily_208_27  I wasn't asking you to open the EP11 and EP14 folders; I was asking you to show me the results of the searches.  This is entirely different information.

    Having said that, the EP11 folder is missing all the usual data, so please delete it and download Cottage Living again.  If this doesn't help, please post the results of the searches, as described.

  • blue_lily_208_2's avatar
    blue_lily_208_2
    11 months ago

    Ok, I fixed it. Sorry about that. I tried to look it up and nothing came up on the search.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @blue_lily_208_27  I'm sorry, but this is still not what I need.  You've run the search correctly, but you didn't expand the window to show the full location for each entry.  This is what I need:

    You might need to expand the Folder category, perhaps by dragging the | to its right.  The reason this is important is because I can see that at least one copy of EP11 is in the wrong location, but I can't be sure the others are in the right place.

  • blue_lily_208_2's avatar
    blue_lily_208_2
    10 months ago

    Ok, I think I fixed it.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @blue_lily_208_27  It looks like you have an extra "The Sims 4" folder directly on C.  What's inside this folder?  If it only contains DLC folders, for example EP11 and EP14 (it definitely has those, at least), please delete this folder.  If you get an error, restart your computer and try again.  You can reach this folder by clicking This PC, then double-clicking the C drive.

    Once you've done that, go here:

    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

    Delete the EP11 and EP14 folders inside, then open the _Installer folder, and DLC inside that, and do the same.  Restart your computer again, clear the EA App's cache (again):

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and download the two packs again.  Let me know whether any of their content shows up in-game: the worlds, the objects, the CAS items, whatever you can find.

  • blue_lily_208_2's avatar
    blue_lily_208_2
    10 months ago

    I did it all and went on the game again. It's still not working. But I did find this.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @blue_lily_208_27  Then I'd suggest doing a clean uninstall and reinstall of Sims 4, and the EA App as well, as described here:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

    The one difference is that since you're playing through Steam, you'll use Steam to reinstall, not the EA App, and you don't need to create a new folder into which you'll install the game.  Just make sure the EA App doesn't try to download a second copy of the base game.

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