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BambooPerson's avatar
BambooPerson
Seasoned Newcomer
13 days ago

Re: Sims 4 DLC removed from account

I purchased the snowy escape pack when it first came out and this has been an issue ever since. Every time I try to download the pack through the EA app it says I do not own it even though I do. In the add on store, it says that I already own the pack too. I have tried clearing the cache, repairing the game, and everything else I could think of. I also tried contacting EA support and they were unhelpful with this issue. Does anyone have a solution for this?

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi BambooPerson​ I've merged your post into the main thread on this as it sounds like this pack was removed from your account- please see the accepted solution in this thread for information on how to contact live support for more help.

  • BambooPerson's avatar
    BambooPerson
    Seasoned Newcomer
    3 days ago

    Hi! Thank you for your help but that link doesn't allow me to get in touch with live support :/ When I click on it it just takes me to the EA account support which I've already tried contacting for help through a case and they were unhelpful. 

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