Re: Sims 4 freezes on new laptop

@tomhighlander  Your laptop's hardware is strong enough to run Sims 4 on medium settings without a problem.  But there are a couple different types of crashes in your dxdiag that could account for the issues you've described.  First, the Xbox Gaming overlay is throwing errors.  The simplest solution is to disable it.  Hit Windows key-i, select Gaming, then disable Game Bar.

The driver for your graphics chip is also crashing.  It's best to to do a clean uninstall of the driver and then download the newest version offered by Acer.  Download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3216

Go to the download page for your laptop and download the VGA driver:

https://www.acer.com/ac/en/EE/content/support-product/8338?b=1

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:

Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:

In the blue box, choose GPU, then Intel if it's not already showing.  Then click Clean and Restart (red box).

Your computer will restart, and once it does, install the new driver.  Reboot again, go back online, and test the game.  If you're still seeing the same issues, let me know.