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aycasados123's avatar
aycasados123
Rising Novice
7 years ago

Re: Sims 4 Game is Lagging/Slow

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Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb_escrow.180718-1800)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite C55D-B
BIOS: 1.30
Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.0GHz
Memory: 4096MB RAM
Available OS Memory: 3518MB RAM
Page File: 7220MB used, 1673MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon(TM) R5 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon(TM) R4 Graphics (0x9851)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9851&SUBSYS_F9171179&REV_05
Display Memory: 2033 MB
Dedicated Memory: 497 MB
Shared Memory: 1536 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown

This is my laptop information by the way.

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  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    If playing with mods and custom content, move your mods folder to the desktop, clear your game cache and delete the localthumbcache.package from the Sims 4 folder to help with troubleshooting.

    Try playing the game again to test without the mods folder. If it loads okay, it may be that some of the mods/cc have become outdated.

    How to Delete Cache Files
    https://sims4.crinrict.com/en/2014/09/delete-cache-files/

    Custom content can become outdated with most new game patches. If the game works when the Mods folder is removed, then one or more of the mods and/or custom content has become outdated and will need to be removed or replaced. EA/Maxis aren't responsible for broken mods/cc. It's up to the creators to fix.

    Disabling or turning off both mod/cc options isn't enough of a test.

    Try the 50/50 method:

    1. Move all the mods and cc out into a temporary folder on the desktop.
    2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
    3. Delete the localthumbcache.package from the Sims 4 folder.
    4. Repeat steps 1 - 3 till there is no more files to check.

    ** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.

    How To Find Problem Mods and CC
    http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

    If this doesn't help, please give us some information on your computer?
    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)

    With this information we can see if there's any hardware or driver issues. As the information you shared isn't quite enough to tell what might be causing issues.

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