Re: Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

I have the same problem how do I do with Norton?

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@crinrictwrote:

Hi @PrittyBritty123

this is something I found googling but I don't know what version of Bitdefender this is as I'm not using it myself: https://www.bitdefender.com/support/how-to-add-application-or-process-exclusions-in-bitdefender-control-center-1119.html

You want to exclude Origin.exe and ts4.exe in programs(x86)\Origin_Games\thesims4\game\bin (path may vary depending on your installation)

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@Nick76501

Try googling

"Norton Antivirus (if this is the whole name?) white-list program"

or

"Norton Antivirus set exception for program"

🙂

didn't help lol :P

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@CMekiwrote:

@Nick76501

Try googling

"Norton Antivirus (if this is the whole name?) white-list program"

or

"Norton Antivirus set exception for program"

🙂

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@Nick76501

It did not help white-listing or you did not find instructions?

couldn't find instructions. but I found a work around . I'm playing on Snoost Cloud ...

@Nick76501

Okay. Can't comment on that, but it should be possible to make your game work on your real PC :P

Norton:

Did you try this? http://smallbusiness.chron.com/set-exclusions-Norton-antivirus-61906.html

Also if you have a Pc you might have Windows Defender too:

https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

Also, try the solution in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Error-Already-Running/td-p/4630221