Re: Sims 4 keeps crashing

@emerald_fkui  The two Sims 4 crashes in your dxdiag look like the ones related to high-end Intel processors that the motherboard overclocks by default.  This is an issue with the platform overall, and BIOS updates have been rolling out to address it.  So please look for a newer BIOS version for your motherboard; your current version is 1801.  Google the board model number and look for the Asus specs/support page.

If updating the BIOS doesn't help, or you don't have a newer version available, boot into BIOS and disable CPU turbo boost.  It'll likely be buried under Advanced settings and may be called something slightly different, but Turbo should be in the name somewhere.

If you do this and get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

@puzzlezaddictHi, I got another crash today after updating the BIOS; I attached the error file.

EDIT: I haven't disabled CPU turbo boost yet; if the error also points to this issue, I will disable it.

@emerald_fkui  This particular faulting module (Simulation_x64.dll) can be related to the issue with CPU turbo boost, but it's more often related to mods or custom content, or occasionally an in-game issue.  If you don't have any mods or cc currently present, and the error happens often, it's still worth disabling any overclocking on your system, CPU turbo boost or otherwise.  Then if the error happens again, you've ruled out overclocking as a cause.

The main overclocking-related error references python37_x64.dll, so if you see one of those, that's definitely the next place to look.

Hi - sorry to jump in but I am having crash issues and have been trying the things that I have read through lots of the posts in this thread. 

After the last crash, I went into the reliability monitor to see the reason for the crash. Please see below what it came up with - can you help??  I have also attached my DxDiag

thank you in advance. 

Description
Faulting application name: TS4_DX9_x64.exe, version: 1.111.102.1030, time stamp: 0x673677ee
Faulting module name: dxilconv.dll, version: 101.7.2308.24, time stamp: 0xc27ae747
Exception code: 0xc0000005
Fault offset: 0x000000000001a799
Faulting process id: 0x3E38
Faulting application start time: 0x1DB66A4DDC6BEBA
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\dxilconv.dll
Report Id: 1948c08c-5d21-43c4-b9cb-513b75f9ddf7
Faulting package full name:
Faulting package-relative application ID:

@bfe56c58aa38ee71  Thanks for all the info, which shows the issue: your graphics chip and driver aren't currently compatible with the DirectX 9 version of Sims 4.  So try forcing the game to run in DX11 mode.  Open the EA App, select Sims 4 > Manage > View properties, and add -dx11 to the command line box.

Hi puzzlezaddict, I just got a crash today when in CAS; is it the same issue?