Re: sims 4 language

If you bought a Russian version, English isn't available. You can check what languages are available by going to your local Origin store and checking the product description for Supported Languages.

To change a language, change your Origin language then reinstall to change the language.

@HappyNeylian If RU isn't viable for you(i think slovakian/czech are also an option, but I can't confirm that), you can put in for a refund here: http://help.ea.com/en/article/what-s-the-great-games-guarantee/