Forum Discussion

Re: Sims 4 legacy edition has deleted my saved games

Hey, I just had this problem (but on a mac) and managed to fix it, by slightly altering what you do to back up a save file (as described here)
Here's what I did (but the Mac version)

  1. Go to My Documents.
  2. Open the Electronic Arts folder.
  3. Find The Sims 4 folder (you will see there's a new The Sims 4 Legacy Edition folder too).
  4. Open the file, select all the contents, and copy it.
  5. Paste it into the Legacy edition folder.
  6. Replace the existing files in there with the same name when your computer prompts you to.

My game is now running just fine as it did before I downloaded the legacy edition (ie how it was when I was playing it yesterday haha) - but in case you are worried about corrupting the whole thing, maybe copy the Legacy folder to your desktop just to be safe before you move anything, so you can put it back in case it doesn't work!

Hope this works for you too!!!

17 Replies

  • I copied the save files into my legacy files as well as the tray files. Got rid of my mods and it still doesn’t work.  Idk what else to do.  Should I reinstall the entire game ! 

  • Dont re-install it, same thing happened to me so I contacted origin and they said its a common problem for players with the update right now and it will be fixed soon 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @epicwolf911  You can probably fix the issue yourself right now, without waiting for a patch.  Please see posts 2 and 6 in this thread for more information.

  • @leafseth This worked!! thank you so much. I copied everything inside of Sims 4 folder then went to sims 4 legacy folder, selected everything inside, hit paste, and then said replace all. So relieved it worked.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @epicwolf911  Does your computer run Windows or macOS, and which version?  In either case, please list the file paths of your saves and Tray items.  In Windows, open a File Explorer window, navigate to one of the saves you moved, and copy the file path listed immediately above the files.  Do the same with a file in the Tray folder.  In macOS, right-click (or crtl-click) on a save and select Get Info, then copy the "Where" entry into a post here; do the same for a Tray item.

  • leafseth's avatar
    leafseth
    6 years ago

    @Hannahart yay! glad to hear I could help someone else ❤️ I know it was a huge relief for me when it worked too

  • I have the same problem, and i have tried to copy al the files but I won’t work. And all the save files are grey... the people on EA tried to help me but it won’t work.. how do I do now??? Really want everything back cuz I’ve had it since 2017, and I’m going to a lan soon so I want it to work. Any tip?

  • Hi so I just did this and I ha e a Mac but now it just keeps crashing. Any idea on how to fix that?! 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Cheyluvssims  The Legacy Edition works a bit differently in macOS than in Windows.  So it would be best if you started your own thread in the Mac section describing what you did, when the game crashes, and whether you have any mods or custom content.

    https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac

    Please also list the full specs of your Mac, as described here:

    https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396#M162

  • @leafseth i have a pc and this worked for me, btu wehn i go into the game and try to play my old household, it says "error 810, relaunch the game" and i tried it multiple times and wont work
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @floorbleach  Are you trying to open saves that have previously been played in the standard version of Sims 4?  They won't run in the Legacy Edition because they've been exposed to new content that isn't present in the LE.

    If this is the case however, you may not need to run the LE at all.  Please let me know why you've switched to the LE, and please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,436 PostsLatest Activity: 3 hours ago