Re: Sims 4 legacy edition has deleted my saved games

I copied the save files into my legacy files as well as the tray files. Got rid of my mods and it still doesn’t work.  Idk what else to do.  Should I reinstall the entire game ! 

Dont re-install it, same thing happened to me so I contacted origin and they said its a common problem for players with the update right now and it will be fixed soon 

@epicwolf911  You can probably fix the issue yourself right now, without waiting for a patch.  Please see posts 2 and 6 in this thread for more information.

I did but it didn't work let me try again 

@epicwolf911  Does your computer run Windows or macOS, and which version?  In either case, please list the file paths of your saves and Tray items.  In Windows, open a File Explorer window, navigate to one of the saves you moved, and copy the file path listed immediately above the files.  Do the same with a file in the Tray folder.  In macOS, right-click (or crtl-click) on a save and select Get Info, then copy the "Where" entry into a post here; do the same for a Tray item.

@smcorvette so glad I could help!! ❤️

@Hannahart yay! glad to hear I could help someone else ❤️ I know it was a huge relief for me when it worked too

I have the same problem, and i have tried to copy al the files but I won’t work. And all the save files are grey... the people on EA tried to help me but it won’t work.. how do I do now??? Really want everything back cuz I’ve had it since 2017, and I’m going to a lan soon so I want it to work. Any tip?

@idawicksell  Try restoring a backup save (scroll down to the manual method):

https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen

If this doesn't work, have these saves been opened in the standard version of Sims 4 since the Legacy Edition patch was released?   If so, then they won't open in the LE.

Hi so I just did this and I ha e a Mac but now it just keeps crashing. Any idea on how to fix that?! 

@Cheyluvssims  The Legacy Edition works a bit differently in macOS than in Windows.  So it would be best if you started your own thread in the Mac section describing what you did, when the game crashes, and whether you have any mods or custom content.

https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac

Please also list the full specs of your Mac, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396#M162

@floorbleach  Are you trying to open saves that have previously been played in the standard version of Sims 4?  They won't run in the Legacy Edition because they've been exposed to new content that isn't present in the LE.

If this is the case however, you may not need to run the LE at all.  Please let me know why you've switched to the LE, and please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/