@mrfuzzlezz Your computer's hard drive still has plenty of space, so it's not that you have a lot of data on it. But if you have a number of apps open when you launch the game, or even background processes, that could slow down loading to the point where Windows flags the game as not responding. Your laptop's hardware is on the weaker side for Sims 4, and although you should still be able to play, having anything else running at the same time will hurt performance.
Try playing in a clean boot. This is supposed to disable everything except for Windows processes and crucial drivers. It's still a good idea to go through the Task Manager and manually shut down any other non-Windows processes that might still be running—some of them don't get disabled in a clean boot.
https://www.windowscentral.com/how-clean-boot-windows-10
If you still get an error, please look for related entries in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
You're looking for any errors that happened while you were trying to load Sims 4. It's often difficult to figure out which ones those might be if they don't mention Sims 4 or Origin, especially because the timestamp in the initial chart can be off by an hour or so. But the timestamp in the details page should be accurate. Click "View technical details" to see it, and if the time matches, copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as you did with your dxdiag.
You may also need to wait an hour or two for the most recent errors to show up in the Reliability Monitor.
By the way, one of the reasons I'm asking for this extra info is that the errors in your dxdiag may all be unrelated to Sims 4. This is a more precise way of finding the relevant errors.
