Forum Discussion

mahamari's avatar
3 years ago
Solved

Re: Sims 4 stuck on Verifying Game Files

Hi - hoping to get some insight into this, since I started having the OP’s issue for the first time after a Sims 4 update a couple days ago. I followed all the suggested steps I found in the forums (...
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @mahamari  For your antivirus, you'll need to add TS4_x64.exe as an exception as well: that's the .exe that runs the standard (as in, not Legacy Edition) version of the game.

    Try uninstalling Sims 4 and installing it into a new folder, specifically one you make yourself right now.  Please do so with the antivirus still disabled; you can reenable it after you've tested the game.  If you don't have the option to uninstall within Origin, you can do so with Revo Uninstaller:

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,055 PostsLatest Activity: 26 seconds ago