Re: Sims 4 won't download in origin
"Please try the steps in the order below:
- Manually uninstall Origin
- Run CCleaner
- Restart your router/modem and do a Clean Boot
- Make sure that your UAC is enabled and set to notify
- Download the latest version of Origin and install the client
- Add firewall/antivirus exceptions for Origin and open the needed ports
- When starting Origin, please make sure to run it as Administrator
After these steps please try the download again."
Source: http://answers.ea.com/t5/Origin/Can-t-Download-Games-from-Origin-Error-196632-0/m-p/3805461#M88210
When you click on the links it will take you to a page with the steps, with pictures.