Re: Sims 4 Wont Load Up

@lennonlol05  There's clearly a problem with your computer, otherwise DISM would have run properly.  The issue is likely affecting Sims 4 but isn't about the game directly.  I'm not sure what the problem is, so I've asked for help.  No matter what the cause though, and whether you want to keep trying to play Sims 4 or not, this is definitely something to address.

I will keep trying to help as long as you're willing to keep troubleshooting.

Ok thanks, so what do i need to do now?

@lennonlol05  Upload the DISM log file, like I described, so I can look at it; if I don't see anything obvious, I'll ask for a second opinion.

It says the file size is too large

@lennonlol05  Okay, I asked someone else for help, and that person recommended you run chkdsk.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
• You'll be asked to allow a restart; say yes
• When the scan is done, hit Windows key-X again, and choose Command prompt (admin) or Powershell (admin) again
• Copy and paste this command without the outside quotes: "get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt"
• A .txt file with the chkdsk results will appear on your desktop.  Please attach it to a post.