Hello @margaretwr558
Game Mods may interfere with game updates. If the game is not working properly, the first thing I would recommend you even before re-installing the game would be to delete all the mods you're using in your computer. Here I leave you an article about Mods and Game Updates 🙂 https://help.ea.com/en/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/
@margaretwr558
Move the mods folder to the desktop.
Delete localthumbcache.package file in the game folder
Fix the game in Origin.
Origin/Library -right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Turn on the game to create a new, empty mods folder. Check if a game is working now without mods.
Check if there are new updated versions of the mods you are using.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method
If it will not work then we'll try another method later
I don't work for EA
