Re: Sims won't connect to internet/go online
Hello,
I have a problem with The Sims 4 on PC.
The game is always offline. When I open the Gallery, I see the “Connect” button. After clicking it, it loads forever and never connects. The Gallery always shows “No Results”.
EA App is online and I am logged into my account. The Sims 4 Gallery also works normally in my web browser.
I have already tried all standard troubleshooting steps:
- Repaired the game.
- Cleared the EA App cache.
- Created a completely new The Sims 4 folder in Documents.
- Tested with a different EA account.
- Tested with a different internet connection (including a mobile hotspot).
- Disabled antivirus and checked Windows Firewall.
- Reset Winsock and flushed DNS.
- Checked the hosts file.
- Reinstalled the game.
None of these steps changed anything.
The problem started suddenly. The Gallery worked normally before, and then one day the game could no longer connect to EA online services.
Since the Gallery works in my browser and EA App is online, it seems that only the game itself cannot authenticate with EA online services.
Has anyone experienced this issue or is there any additional troubleshooting that I can try?
Thank you.
