Re: Stuck on opening screen on the sims 4

No I haven't done either of those things. So....this isn't a solution.

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199 then

You won't loose anything. Just make sure to not delete any files  and make a backup.