@Chuu_0rbit I've split your post into its own thread since the other thread was a bit old, and I don't want it getting closed before you've been helped.
First of all, please post the exact error message, for reference. Please also let me know what antivirus you use, if any, and what game client you used to install Sims 4: Origin, the EA App, or Steam.
I'm also having the same issue as this guy and I don't use an antivirus. Any luck?
@leoetralip Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
here you go.
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