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I'm also having the same issue as this guy and I don't use an antivirus. Any luck?
@leoetralip Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 2 years ago
here you go.
- puzzlezaddict2 years agoHero+
@leoetralip Just to be sure, you're seeing exactly the same error as is in the thread title? If not, please post a screenshot of the error.
Either way, please also run a couple of basic checks of your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then uninstall the App, restart your computer, download a fresh copy of the App's installer, and run it. Repair Sims 4: open your game library, click Sims 4, and select Manage > Repair. Try again to play, with nothing else running on your computer, and let me know what happens.
- 2 years ago
Okay, I tried all the steps, still nothing. But I will send the screenshots.
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