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Evilx3mpire's avatar
Evilx3mpire
Seasoned Rookie
11 years ago

Re: The Sims 4: Get To Work Expansion Pack Won't Install!!

So, after looking around some more, I've managed to solve my own question. 

For those of you with the same problems, my solution is below:

After snooping around on the Sims 4 forums, someone suggested to just go through Origin by opening the Origin window, clicking "Origin" at the top bar, click "Redeem Product Code" and enter your GTW product code.

Afterwards, it will do nothing. This is the part that freaked me out. Don't freak out - it'll be ok.

Because Get To Work is an expansion pack, it won't show up in your Origin library and won't even show that its downloading. Instead, you have open The Sims 4 and click the Plumbobs button on the tippy-top of the opening page, and there is where you will see that you "own" the GTW expansion pack.

As for what happens after that, I don't know. Mine is still downloading so I can't say at this time.  

4 Replies

  • FizziestOfFangs's avatar
    FizziestOfFangs
    10 years ago
    What if you had bought it online, how can I redeem my code then? I went into the thing that shows you all the packs they have and it says I own get to work but once I start playing it says I don't own it.
  • Anonymous's avatar
    Anonymous
    10 years ago

     @FizziestOfFangs I don't know if you've already resolved this issue since it's been over 6 months since you posted your question but I actually had this happen to me today, so just in case anyone else has this issue in the future, I'll post my solution. Just a bit of background: I had to uninstall my game then reinstall and found that uninstalling the base game had also uninstalled the Get to Work pack. I also bought my game online and, as you said, the GtW pack is not visible in the library so I did a little searching around on Origin and I found out how to reinstall the GtW pack (and this probably works for any other pack for that matter). I was on the Origin application (on the computer) and this is what I did:

    1. Go to the "MY GAMES" tab and hover your cursor over The Sims 4 game. A little window will appear with a grey "i" button and the orange "Play" button next to it. Click on the grey "i" button. This will take you to the details page. 

    2. Scroll down and look for whichever pack you wish to reinstall, hover your cursor over it and you should see the orange "Download" button in the window that appears and there you have it! Sweet victory!

    I hope this helps anyone who has this problem in the future ^-^

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thankyou so much it solved my problem and it is working now!! ^-^

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