Re: The Sims 4 is not available to play on Mac, it is not in my games

Are you 100% sure you're logged into the correct account?

Check that you haven't "hidden" the game(s): click here for information on hidden games.

Try opting in to BETA versions of Origin: click here for information on how to opt-in.

Try reloading your games: click here for information on reloading games.

Contact a Game Advisor, using this custom link, if you're still having problems after investigating the above.

@Decrescendoo

I signed in with the same and true account☹️

Then contact a game advisor as suggested above.