EA won't fix any issues that relate to computer that don't fulfill the requirements of the game. There's a reason for those and they are already pretty low for a game like the Sims.
If you have the same processor as everyone else, I would recommend getting a refund for the EP.
i am having the same issue
Same as the others. Your PC is below minimum requirements.
thank you any recommends on what sort laptop would be suitable
Like the others your computer does not meet minimum requirements.
you can find them listed in the sticky post here: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC/m-p/6420780#M102196
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