Re: Unable to start [5de4b8a3:29f00e76:00000000:00000000]

Hi @vglonec 

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

@crinrict I get this error on a Mac too. It asks me to download The Sims 4 Legacy again. I did, same happened.

@rafafig Best to post in the mac forum for Mac tech issues: https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac