@Wowdragonz You probably don't need to delete anything to fix this issue, although you could test with no mods or custom content present by moving the Mods folder to the desktop. This is always a useful test when Sims 4 isn't working as normal.
Your dxdiag lists a number of generic update errors, so it's a good idea to start with a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
Next, try installing the newest graphics driver from Intel. Your currently-installed driver is from 2020 and may no longer be compatible with the game. Here's the driver:
https://www.intel.com/content/www/us/en/products/sku/149090/intel-core-i38145u-processor-4m-cache-up-to-3-90-ghz/downloads.html
You'll want the driver dated June 15. Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
