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NyliRslan's avatar
NyliRslan
6 years ago

Re: unrecognized video card sims 4

Hi. i just bought new laptop with graphic card nvidia gefoce gtx 1050. But now my graphic is being changed to intel basic. How to fix this? Intel is so slow T-T
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@NyliRslan  I've split your post into its own thread, since this is different than the issue in the other thread.

From your description, Sims 4 is using the Intel integrated chip instead of the dedicated Nvidia card.  You can change this in the built-in Nvidia Control Panel.  Right-click on the desktop, select the CP, then Manage 3D settings, and either choose TS4_x64.exe from the list of apps, or find it if it's not there.  To the right of the list of apps should be an option to "use the high-performance card" for the selected application, which should force the game to use the Nvidia card.

Apply the setting, close the CP, launch the game, quit, and check your config.log to see whether the change worked.

NyliRslan's avatar
NyliRslan
6 years ago

hi, thanks for replying. i already did what you said above but it still can't recognized it. i even updated the nvidia drivers to see if it helps but unfortunately it don't. can you help me how to fix it? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @NyliRslan  Please go into Documents\Electronic Arts\The Sims 4, open the file labeled config.log, copy the lines between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste them into a reply here.

    • NyliRslan's avatar
      NyliRslan
      6 years ago

      Hi. so is this what you request? 

      === Graphics device info ===
      Number: 0
      Name (driver): Intel(R) UHD Graphics 630
      Name (database): [Found: 0, Supported: 1]
      Vendor: Intel
      Chipset: Vendor: 8086, Device: 3e9b, Board: 13b11043, Chipset: 0000
      Driver: igdumdim64.dll, Version: 25.20.100.6577, GUID: D7B78E66-7DDB-11CF-426A-D533BBC2D435
      Driver version: 6577
      Monitor: \\.\DISPLAY1
      Texture memory: 493MB
      Vertex program: 3.0
      Pixel program: 3.0
      Hardware TnL: 1
      Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
      === Options ===
      NumBoots 13
      LightingQuality 2
      GeneralReflections 2
      ObjectQuality 2
      VisualEffects 2
      PostProcessing 1
      UseUncompressedTextures 1
      TerrainQuality 2
      EdgeSmoothing 1
      TerrainSlopeScaling 1
      SimQuality 2
      ViewDistance 3
      AdvancedRendering 1
      VerticalSync 0
      UseHiDpi 1
      UiScale 100
      UseOSDpi 1
      ResolutionWidth 1920
      ResolutionHeight 1001
      ResolutionRefresh 0
      SceneResolution 3
      VisualQuality 0
      FullScreen 0
      WindowedFullScreen 0
      FrameRateLimit 200
      DisableScreensaverInFullscreenMode 1
      AudioQuality 3
      Audi🤭utputMode 1
      MasterLevel 255
      VoiceLevel 255
      SoundFXLevel 255
      MusicLevel 255
      MenuMusicLevel 255
      UISoundSXLevel 255
      AmbientLevel 255
      FocusMute 1
      MoodChange 1
      VoiceMute 0
      SoundFXMute 0
      MusicMute 0
      UIMute 0
      AmbientMute 0
      MatchSpeedStereoMusic 1
      EdgeScrolling 0
      EdgeScrollingWarning 1
      EnableTelemetry 1
      InvertHorizontalRotation 0
      InvertVerticalRotation 0
      FPInvertHorizontalRotation 0
      FPInvertVerticalRotation 0
      FPDisableCameraBob 0
      AdvancedCamera 0
      CameraSpeed 100
      FPCameraSpeed 100
      CursorSpeed 100
      CursorAcceleration 100
      ScreenshotPostUI 0
      VideoCaptureSize 1
      VideoCaptureQuality 2
      VideoCaptureSound 1
      VideoCaptureTime 0
      VideoCaptureHideUI 1
      AutonomyHousehold 3
      AutonomyDisabledForActiveSim 0
      SimsSetAgeSpeed 1
      SimsSetAgingEnabled 2
      TradSocialMenuEnabled 0
      MemoriesHelperEnabled 1
      AutoAgeUnplayed 1
      NPCReplacement 1
      TutorialEnabled 1
      MaxProtectedSims 0
      SeasonLength 0
      RainOptions 0
      SnowOptions 0
      TemperatureEffects 1
      FameStartSimsOptedOut 0
      NPCCivicVoting 1
      EcoFootprintGameplay 1
      BuildEcoEffects 1
      ShowWhims 0
      ShowModListStartup 1
      ModsDisabled 0
      ScriptModsEnabled 1
      ShowOnlineNotifications 1
      AutoReconnect 1
      OnlineAccess 1
      DisableComments 0
      HideReportedContent 0
      RazerOptionEnabled 0
      AnimaticPack 1000
      SurveysEnabled 1
      MuteTutorialNarration 0
      EnableFTUETutorialStart 1

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