Re: Unrecognized Video Card

Here's that information:

=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce GTX 1650 Ti
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1f95, Board: 87b2103c, Chipset: 00a1
Driver: nvldumdx.dll, Version: 26.21.14.4276, GUID: D7B71E3E-5CD5-11CF-3863-BCA71BC2D735
Driver version: 4276
Monitor: \\.\DISPLAY1
Texture memory: 3962MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1

I've noticed that when I restart the game, sometimes it doesn't say it's unrecognised and sometimes it does. But I've also noticed that the game has already started lagging after a few hours of playing, which is crazy considering that I'm using a brand new £800 laptop with a dedicated graphics card. Maybe it's something to do with the unrecognised issue?

@snotbubble25  The lagging probably doesn't have anything to do with your card being unrecognized.  Still, you can get it recognized and see how the game runs going forward.  If you still see lag though, it would be best to start your own thread describing the issue.  (And please post a dxdiag.)  This thread is really just for unrecognized cards.

To get your card recognized, you'll need to edit a file called graphicscards.sgr, which is in the game's program files.  Unless you changed the default install location in Origin, the full file path will be:

Program Files (x86)\Origin Games\The Sims 4\Game\Bin

(You want the file in the Bin folder, not Bin_LE, which is for the Legacy Edition.)  Open graphicscards.sgr (Notepad works fine), and crtl-F to search for 2184.  This will take you to these lines:

card 0x2184 "NVIDIA GeForce GTX 1660 (Turing)" $cardLevelUber $resolutionHigh
card 0x1F82 "NVIDIA GeForce GTX 1650 (Turing)" $cardLevelUber $resolutionHigh
card 0x1F91 "NVIDIA GeForce GTX 1650 (Turing)" $cardLevelUber $resolutionHigh

Create a new line underneath the one with 2184, and paste this:

    card 0x1f95 "NVIDIA GeForce GTX 1650 ti (Turing)" $cardLevelUber $resolutionHigh

Save, quit, launch the game to the Main Menu, quit, and then see whether your card is now recognized.  If it is, you should see a [Found: 1, Supported: 1] value in the config.log.  If it doesn't work, let me know.

Hi all,

I've been having this problem as well with my Card

=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce RTX 2070 with Max-Q Design
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1f14, Board: 878a103c, Chipset: 00a1

Any help would be appreciated

@WTDylio  It's easy enough to get your card recognized.  You'll need to edit a file called graphicscards.sgr, which is in the game's program files.  Unless you changed the default install location in Origin, the full file path will be:

Program Files (x86)\Origin Games\The Sims 4\Game\Bin

(You want the file in the Bin folder, not Bin_LE, which is for the Legacy Edition.)  Open graphicscards.sgr (Notepad works fine), and crtl-F to search for 1f02.  This will take you to these lines:

 card 0x1e87 "NVIDIA GeForce RTX 2080 (Turing)" $cardLevelUber $resolutionHigh
card 0x1f02 "NVIDIA GeForce RTX 2070 (Turing)" $cardLevelUber $resolutionHigh
card 0x1f07 "NVIDIA GeForce RTX 2070 (Turing)" $cardLevelUber $resolutionHigh

Change the bolded 1f02 to 1f14 (the device ID of your card), save, quit, launch the game once, quit, and see whether the card is now recognized.  You should see a [Found: 1] value next to its name in the same section of the config file you posted here.  Let me know if it doesn't work.

Uh, actually i'm not sure of it has worked. My game freezes up then white screens, and I have to forcefully end the task.

When I attempt to restart the game, I get this error (see attached)

The only way to restart is to repair on origin, then restart my laptop. This happened before I added my card to the database, and I was hoping that doing so would fix this issue, but unfortunately not.

Any advice?

Thanks

@WTDylio  When you edit graphicscards.sgr, does it save as and .sgr file, or a .txt file?  You can set File Explorer to display file extensions if you haven't already.  If the file is saved as a .txt, the game won't read it.

@WTDylio  Yes, it does change when you repair, which is probably why you can play again after the repair.  Try the same edit again, and make sure the file is still an .sgr file and not a .txt after you save.