Re: Used copy of The Sims 4

So what happens if the place you bought it from will not refund/replace the game? You're just screwed out of your money and EA makes you buy another copy so they profit twice from you? I'm sorry, but this isn't right. Nor is it proper business ethics. My copy was bought in Indiana and I'm just now downloading for the first time. I lost my receipt in the move. So I cant take the game back to the place I bought it, nor can I take it to another of their stores for a refund/replacement. If EA wants to make me shell out more money for something Ive already paid for, Maybe I should consult a lawyer. It seems that someone is either stealing codes, or multiple copies are being given the same product code. I guess ill just stop buying anything ea puts their name on, and ill persistently urge others to do the same.

If you bought the game used, then the game is sill on the persons Origin account and hence you can't use it (the person you bought it from can though).

Since purchases are now tied to an Origin account, that's how it works with most PC games these days. They can't be resold.

If you want to discuss this with EA, you need to contact a game advisors as the AHQ is a user help user platform and we can't really help you with this

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

Hi everyone, 

This is a pretty old thread so I went ahead and locked it. 

Feel free to post a new thread if you need help with an issue like this. Thanks!

/Kent