Forum Discussion

Re: When I save my progress, exit the game, and reopen, my progress is lost

@chelssomers  It doesn't look like your Sims 4 data is being synced to OneDrive, but it's easy enough to check anyway:

https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

For now though, please instead try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just start a new save, change one thing (e.g. place a lot from the Gallery or your library), save your progress, quit, restart your computer, reload, and see whether the change you made is still present.

If the change was preserved, you can try copying over one of your saves and doing the same thing.  Let me know whether it works.

And if you happen to get an error message while moving files around, please take a screenshot and post it as you did with this last one.

1 Reply

  • chelssomers's avatar
    chelssomers
    4 years ago
    @puzzlezaddict Okay, so removing the sims 4 folder from the documents and then starting a new one has worked so far! I'll experiment with adding the saves again and post if I have some errors. Thank you SO MUCH!