Forum Discussion

Re: White Screen

Unfortunately I have a sims white screen issue. I did it without mods too and the game will load then after abit my game just randomly goes white and freezes. I’ve used it with all my updated mods too to see and it’s the same result, I wonder if it’s cause of the 2 latest updates because my game was working perfectly fine before the 2 updates. 

10 Replies

  • LostMyFudginMind's avatar
    LostMyFudginMind
    Rising Novice
    2 years ago

    Here is the DxDiag specs attached 

  • LostMyFudginMind's avatar
    LostMyFudginMind
    Rising Novice
    2 years ago

    @jpkarlsenSystem info from dxdiag

    System:-
    Current Date/Time:Tuesday, 5
    March 2024 6:42:8pm
    Computer Name: DESKTOP-D86PVOA
    Operating System: Windows 10 Pro 64-bit (10.0,Build 19045)
    Language: English (Regional Setting:English)
    System
    Manufacturer: Acer
    System Model: Aspire 5750G
    BIOS: InsydeH2O Version V1.17
    Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
    Memory: 8192MB RAM
    Page file: 4778MB used, 17088MB available
    DirectX Version: DirectX 12

    Display:-
    Name: Intel(R) HD Graphics 3000
    Manufacturer: Intel Corporation
    Chip Type: Intel(r) HD Graphics Family
    DAC Type: Internal
    Device Type: Full Display Device
    Approx. Total Memory: 1760MB
    Display Memory (VRAM) : 128MB
    Shared Memory: 1632MB
    Current Display Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    HDR: N/A (Not Supported)

    DirectX Fatures:-
    DirectDraw Acceleration: Enabled
    Direct3D Acceleration: Enabled
    AGP Texture Acceleration: Enabled

    Drivers:-
    Main Driver:
    Version: 9 . 17. 10 4459
    Date: 5 / 19 / 2016 11:00:00
    WHQL Logo'd: Yes
    Direct3D DDI : 11.1
    Feature Levels: 10_1, 10_0, 9_3, 9_2, 9_1
    Driver Model: WDDM 1.2


    Now mind ou my game worked fine before the last 2 updates and l use a 1tb samsung interal hard drive. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @LostMyFudginMind  Please save the entire dxdiag as a text file, as in, click "save all information."  Then attach that entire text file to a reply here.  No one can help you without this; what you've provided is only a fraction of the information in a dxdiag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @LostMyFudginMind  Thanks, and the dxdiag does show one major problem: the graphics driver, or one of them anyway, is crashing.  The Intel driver is probably fine, but the Nvidia one should be updated.  This is the newest driver you can use with your 610M:

    https://www.nvidia.com/Download/driverResults.aspx/132841/en-us/

    Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Don't install GeForce Experience if you're given the option.  Restart your computer after installing and before trying to play.

  • kendramjf's avatar
    kendramjf
    New Novice
    2 years ago

    I ran the game without my mods folder and newcrest works. I put the mod folder back and have the same issue. I'am wondering why all the other worlds work just fine, except Newcrest?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @kendramjf  It's difficult to be sure, but the most likely possibility is that you used some modded content in Newcrest that is preventing the world from loading properly.  Regardless, the next move is to test your mods and figure out which one is preventing Newcrest from working.  If you have a lot of files to go through, the 50/50 method can make the process a lot more efficient:

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method