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puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

Re: Why aren’t my expansion, game or stuff packs loading in sims 4

@gabiwooby2  This can happen sometimes when Origin isn't working properly, or when it's in offline mode.  I'm not sure exactly what the cause is, but the simplest fix is to get Origin to load properly.  Please try clearing its cache (Windows) or running the Origin reset tool (macOS).

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If this doesn't help, let me know what OS you have, both Windows/Mac and the version.

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  • Kovu321's avatar
    Kovu321
    6 years ago
    @puzzlezaddict it not working for me and i have this same problem and have been trying so many things and it is still not work
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Kovu321  Are you getting any error messages?  If so, please post a screenshot.  Does your computer run Windows or macOS, and do you have the standard version of Sims 4 or the Legacy Edition?  Which packs are missing?

  • sppnz's avatar
    sppnz
    Rising Traveler
    3 years ago

    Legacy seems like a virus for me. No matter which expansion I click or even the base game, legacy loads. And once I'm in legacy, I still can't access expansions, because when I click them it says offline and can't connect

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi all,

    As this thread is older now, it's been locked to prevent any necro-posting.

    If you're needing further help on this topic, please go ahead and create a new thread so we can look into the issue with you 🙂 

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