Re: Why does my sims 4 keep crashing at startup

@ac11679  When Sims 4 crashes at startup, it's almost always a user-side issue, whether a system issue or a software conflict or mods or something else.  (When it's a game issue, it's typically about a specific configuration that hasn't been accounted for, but in those cases, we see many more reports with specific hardware involved.)  It's therefore not EA's responsibility to fix.  EA also doesn't provide phone support except in France and Germany.

If you'd like help on this player-help-player forum, please try the suggestion in post 3, and if it doesn't make a difference, post a dxdiag.