[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
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Hi, I also have the same problem but with AMD Radeon RX 6500 XT graphics card, I tried to download the GraphicsCards file but it didn't work, I leave my config.
I added the graphics card and it worked for me. I added it to the 3rd line of the file:
"card 0x73EF "AMD Radeon RX 6650 XT" $cardLevelUber $resolutionHigh"
Hope this helps
Hi, I have this same graphics card! May you please send a screenshot of how you typed into the config?
This did help thank you so much!
Hi! what did you do to fix the unrecognized card issue??
Hi! I've played for years on my windows and I've never had issues until today. There was an update for the game today. Not sure if that has anything to do with it? Can anyone help??
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon(TM) Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 164c, Board: 88d0103c, Chipset: 00c1
Driver: aticfx64.dll, Version: 31.0.12044.3, GUID: D7B71EE2-550C-11CF-8F73-DC876EC2D235
Driver version: 3
Monitor: \\.\DISPLAY1
Texture memory: 937MB
Vertex program: 3.0
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